DMS Services

DMS Support

With a World Class Engineering Staff providing the Highest Level of Support, downtime can be reduced to minutes rather than hours.

Critical Plus Platinum

Critical Plus (High Availability Support) This program provides an on-site engineer within 4 hours, 7 days a week, 24 hours a day to ensure a quick recovery in case of system failure. Also, with optional spares on-site, your high availability applications will stay online.

24/7/4 Phone and Email Support. You get your answers FAST!
Sun, SGI, IBM, HP Manufactured Systems
Solaris and AIX Software Support
On-site Spares - (Optional) No more looking at the clock awaiting a parts delivery or anxiously waiting for a technician to arrive as we can provide an on-site spare kit for all your critical components for immediate replacement.

Critical Gold

Our Critical Gold Care program offers you support during your business week providing assurance that your systems will stay up and running when you most need them. This program provides 5/24 Monday through Friday support with optional spares on-site for high availability applications.

24/5 Phone and Email Support
On-site Spares Kit - (Optional) You have the parts at hand, when you need them!
Optional OS Support Upgrade

Elite Silver

Designed specifically for our clients in need of support during normal business hours; Monday through Friday 8AM -5PM.

8/5 Phone and Email Support
Next Day AM Delivery on critical components
On-site Spares Kit - (Optional) parts at hand, when you need them
Optional OS Support Upgrade

Vital Bronze

Designed specifically for our clients in need of phone support and parts during normal business hours; Monday through Friday 8AM -5PM.

8/5 Phone and Email Support
Next Day AM Delivery on critical components
Self-Maintened Units

DMS Customer Care

In the event that your facility has critical care needs not covered by our standard plans, we will be happy to customize a support plan specific to your facility needs.